PAYMENTS POLICY

Thank you for visiting and shopping at https://farmgreen.ae

Following are the terms and conditions that constitute our Payments Policy:

Payment Options and Security:

We accept payments through the website using popular payment methods including credit cards (Visa, Mastercard, American Express, Diners Club, Discover), debit cards, prepaid cards, digital wallets like Apple Pay, Google Pay, PayPal. Cash on Delivery is currently available only in United Arab Emirates.

Our payments are securely processed and the site is compliant with all applicable practices for the same, including SSL certificates.

Troubleshooting Payment Issues:

In case of any issues related to payments, you can email us via email at sales@farmgreen.ae or immediately call us on +971508900325.

Issues that may rarely occur are mentioned below:-

Payment Deducted but Order Confirmation Not Received:

This happens if the network connection experiences a reset or the customer mistakenly hits Back or Refresh immediately after validating the payment. In this scenario, the payment might go through but the order details are not captured in our system. Resolving this is very simple. You can send us an email mentioning the amount paid, the time of payment, and the link to the product that you intended to purchase. Our team will manually generate the order and share the confirmation with you.

Charged More Than Once for the Same Order:

Such issues usually get resolved automatically within 48 to 72 hours of the payment. In case that does not happen, you can send us an email mentioning the details of multiple transactions and we will work with the payment partner to rightfully refund the excess amount back to you. All refunds shall be credited only to the credit cards, debit cards, prepaid cards, digital wallets as the case may be, from which the payment was originally received.

Unable to Make Payment due to Some Error:

This is extremely unlikely but in case you are unable to make a payment on the website, we request you to send us an email with a screenshot of the error message so that our team can investigate the issue and help you resolve it. You can also try an alternative payment method in such cases because it is possible that certain payment methods might be experiencing temporary outages or might not be supported.

FARMGREEN ESSENTIALS – For A Flavourful Life

United Arab Emirates